No6 The Slack – Terms and Conditions

 

no6theslack.uk is a site owned and run by VK Guy Ltd t/a No6 The Slack

 

Our registered offices are Browhead Cottage, Troutbeck, Windermere, Cumbria, LA23 1PG.

 

VK Guy Ltd VAT number GB153483170.

VK Guy company number 870127.

 

Any comments or queries about our website please contact us at mike@vkguy.co.uk or 015394 33519.

 

These term and conditions apply to No6 The Slack online shop customers.

 

  1. Copyright

All content on No6 The slack website is protected by copyright. Any material from this website cannot be used for any purpose other than to access and view the website. You are allowed to electronically copy and print your completed order form as a record of your transaction with No6 The slack.

 

 

  1. Description of Goods

We make every effort to ensure that the description of the goods is as accurate as possible.

 

We make every effort to display the colours accurately, but we cannot guarantee that your computer can accurately reflect the colours of the products.

 

3.Your contract with us

Orders will be processed once we have received payment for the whole amount.

 

When the payment has been received we will send an email to confirm payment and the order will be processed.

 

Once we have accepted the order and have received the payment a legally binding contract occurs between us and you, the customer, This contract does not affect your statutory rights.

 

  1. Price

All prices as shown in the online shop include VAT and are in pound sterling.

 

Delivery charges, where applicable will be shown at the checkout.

 

Our prices may change over time, but this will not affect orders already submitted.

 

Whilst we take every effort to maintain the website including the prices, errors may occur and we will contact you to inform you if a pricing error has occurred that affects your order. You will have an option of continuing the transaction at the correct prices or cancelling the transaction.

 

  1. Delivery

 

Orders over £10

 

For orders over £10.00 delivery is free and will be delivered via Royal Mail 2nd class.

 

Orders over £10.00 delivered via Royal Mail 1st Class will incur relevant charges.

 

Orders under £10.00

 

Orders under £10.00 will incur relevant charges for 2nd and 1st Class Royal Mail.

 

Processing of orders

 

Orders placed before 12 noon will be posted the same working day.

Orders place after 12 noon will be posted the following working day.

 

Working days are Monday, Tuesday, Wednesday, Thursday and Friday.

 

Orders will not be processed on Saturdays and Sundays

 

Orders can be made on Saturday and Sunday but will not be processed until Monday.

 

Occasionally there may be a disruption to the processing times which we will indicate on the website home page or will contact you via email or telephone.

 

 

Shipping and Delivery

Royal Mail2nd class1st class
ChargesOver £10.00 delivery is free

Under £10.00 delivery charges apply calculated at checkout.
charges apply
calculated at checkout
Delievery3 - 7 working days1 - 3 working days
Overseas OrdersAll deliveries outside the UK will be subject to individual costing for delivery.
  1. Availability

If we are unable to supply you with a product that you have ordered from our website we will contact you by email or by telephone.

 

Your order will not be processed and if payment has been taken, you will have the price of the unavailable products refunded with any delivery charges that you may have paid for.

 

  1. Cancellation Rights

Online shop

Under the Consumer Contracts Regulations 2013 you have the right to cancel the contract at any time from placing the order and up to 14 days after receiving the order.

 

To exercise your right of cancellation, you will need to contact us via the Contact Us section of the website within the 14 days after receipt of the order.

 

Once you have cancelled the order with us you have another 14 days in which to return the items.

 

If you had the products delivered to yourself using 1st class postage or any other additional delivery cost this will not be refunded unless the product was faulty.

 

If you cancel the order before you have received the products but after we have processed the products, on delivery of the products you must return the products to us immediately, in the same condition in which you received them, at your own cost and risk.

 

If we have debited your credit or debit cards we will credit your credit or debit card on the return of the cancelled products.

 

The credit or debit card will be credited within 14 days of us receiving the returned goods.

 

The products must be returned to us in the condition that they were delivered to you.

 

If the products are not returned to us we will be unable to credit your account.

 

If you return the products without paying for the return delivery we will credit your account the cost of the products in question and deduct the cost of the delivery charges from your refund.

 

Refunds will not be issued until the items have been received by us, in good condition.

 

Any items lost in transit will not be considered for refund, unless proof of delivery is provided by you.

 

 

 

  1. Returns

Online shop

If for some reason you are unhappy with the items you have had delivered please return them in the condition they were received and in appropriate packaging that will not damage the items.

 

Please return them within 30 days to No6 The Slack, The Slack, Ambleside, Cumbria. LA22 9DQ.

 

Do remember to obtain proof of posting.

 

VK Guy Ltd t/a No6 The Slack will process the returned item(s) as soon as possible after receiving them.

 

We will be happy to refund or exchange the item(s).

 

  1. Account and Password

Online shop

When purchasing from our online shop you may purchase as a guest or set up an account with a password.

 

This password is confidential and you must not disclose it to a third party.

 

We have the right to disable any account that we believe is not being used according to our terms and conditions.

 

  1. Payment

Online shop

Payment is made by debit or credit card.

 

Products will be despatched once payment is confirmed.

 

11.Liability

If you have not received the goods ordered within 30 days of ordering please contact us.

 

If you do not contact us within 60 days of ordering we have no liability to you.

 

If we fail to comply with these terms and conditions we will only be liable to you for the purchase price of the products.

 

Our failure to exercise or enforce any of our rights will not be deemed to be a waiver of such rights nor bar their exercise or enforcement in the future.

 

 

 

  1. Privacy Policy

Privacy Policy

On the 25th May 2018 a new law from the European Union will come into effect in the UK.

The General Data Protection Regulation, or GDPR, will apply to all companies which process EU citizens’ personal data, which aims to tighten up the rules relating to the handling of peoples private personal data

No6 The Slack takes the handling of personal data seriously. All information required and received is needed to provide an efficient service to our customers.

Information is only kept as long as necessary and used only to carry out the legal contract between customer and business.

Who we are

Our website address is: https://no6theslack.uk

Our company name is VK Guy Ltd trading as No6 The Slack

VK Guy Ltd company number is: 870127

Our registered offices are Browhead Cottage, Troutbeck, Windermere. Cumbria LA23 1PG

Email: mike@vkguy.co.uk     tel: 01539433519

What personal data we collect and why we collect it

When placing an order, registering, signing up for a newsletter we collect personal information. We may ask for; Your name, Your address, Delivery address, Email, Telephone number, Credit card information and other information may be required to help with accessing our website

The above information is required to:

  • Fulfill our legal contractual obligation with the customer
  • Provide a positive online shopping experience for our customers
  • To be able to contact our customers in relation to orders.
  • To process transactions efficiently
  • To send newsletters

Our website is built on WordPress host which contains plug ins that in themselves have privacy policies. The following list is comprised of the privacy policies of software that is used to build the website. https://www.advancedcustomfields.com/privacy-policy/  https://wordpress.org/about/privacy/  https://duogeek.com/privacy-policy/  https://envato.com/privacy  https://en-gb.wordpress.org/about/privacy/  https://mc4wp.com/privacy-policy/  https://www.themepunch.com/faq/gdpr-privacy-policy/  http://gowebben.com/legals/privacy-policy/  https://automattic.com/privacy/  https://www.paypal.com/en/webapps/mpp/ua/privacy-full

 

 

Cookies

Cookies are small files designed to hold small amounts of information. They can be accessed by a web server or a user computer. The cookies are used to store certain information that you have volunteered for your purchase, and used to process the purchase.

Word press is the website host and Woo Commerce is used for the commercial part of the website and cookies are included by default. Word press and Woo commerce come under the umbrella of Automatic. To view their policies go to https://automattic.com/privacy

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookies can be disabled in your browser but it will turn off some features of our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website

Analytics

Yes we use Google Analytics. By using an analytics program we are assessing interaction on our site, how our site is being used and this helps us understand and improve the customers experience. We do not have access to any personal detail through Google Analytics nor can we identify people. You can view Google Analytics privacy policy at  https://policies.google.com/privacy

Who we share your data with

Your personal data that you have volunteered is accessed by:

·        administrative staff of No6 The Slack to process orders.

We do not sell your information to anyone.

How long we retain your data

Your personal information in our customer purchase records will be kept as long as necessary to carry out our legal obligation to our customers and any follow up activity. Your information may be kept up to 3 months unless you agree that the information can be kept longer.

Analytic records may be kept up to 12 months

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact us at email: mike@vkguy.co.uk   tel: 015394 33519

How we protect your data

  • You personal information is held behind secure networks within the website.
  • When a new order is made an alert is made through our email. The emails are deleted from the system when read.
  • We use Bullguard Security for scanning our computers
  • Payment is through gateway provider PayPal which has its own security measures in place. This information is not stored on our servers.
  • Access to personal information is limited and accessed by passwords.

It must be noted that whatever measures are put in place nothing is 100% safe

What data breach procedures we have in place

  • On the discovery of a security breach IT support will be immediately required through our IT support operatives to contain the breach, discover what has been breached.
  • If personal data has been compromised the person(s) will be notified asap after containment.
  1. Customer Services

If you have any queries, comments or complaints about our products or website please contact us at

 

VK Guy Ltd t/a No6 The Slack
Browhead Cottage
Troutbeck
Windermere
Cumbria
LA23 1PG
Tel: 015394 33519

Email: jill@vkguy.co.uk

Website: no6theslack.uk
Office Hours:

Monday to Friday: 9.00am to 5.00pm

Saturday and Sunday closed.
(Closed Bank Holidays including Christmas Eve, Christmas Day, Boxing Day, New Years Eve, New Years Day, Good Friday, Easter Sunday and Easter Monday).

 

 

  1. Applicable Law

These Terms and Conditions are subject to English Law.

We aim to solve any disagreement quickly and fairly.

You have the right to take court proceedings in England, Wales, Scotland or Northern Ireland, if you are not satisfied with the way we have dealt with them.

We reserve the right to change the Terms and Conditions from time to time and you should read them every time you make a purchase.

This policy was last modified on 225/05/2018

 

VK Guy Ltd t/a No6 The Slack | The Slack | Ambleside | Cumbria | LA22 9DQ

Registered Office VK Guy Ltd | Browhead Cottage | Troutbeck | Windermere| Cumbria | LA23 1PG